Everything You Need to Know
From bespoke commissions to material selection and installation, here are answers to some of the most common questions about our work.
Do you offer customization?
Yes, within reason. While some works involve processes too intricate to alter once begun, we regularly accept commissions and custom projects, subject to timeline and feasibility.
Can a commission be based on a piece from your catalogue?
Often, yes. However, every work is one-of-one, so we cannot reproduce a catalogue piece exactly. Instead, we use it as inspiration and create something in its spirit.
How do I acquire or commission a work?
You can reach us at aartigo@aarto.in or call +91 74398 05153. We work closely with you to create a piece tailored to your vision and space.
Are your works unique?
Yes. Every Aartigo piece is one-of-one. No work is editioned or reproduced, ensuring that each creation remains truly unique.
Are pieces ready to ship or made to order?
A limited selection is available as ready stock. Most pieces are made to order and can often be adapted in size, detailing, and finish to suit your project.
Why might my piece differ slightly from the images?
Because every piece is handmade. Variations in tone, texture, dimension, and finish are natural characteristics of handcrafted work and contribute to its uniqueness.
What materials do you work with?
We primarily work with wood and metal, selecting each material to best suit the character and intent of the piece.
How are your works priced?
Pricing depends on the materials, scale, craftsmanship, and complexity involved in creating a one-of-one work.
How does payment work?
Once the design is finalized and work is ready to begin, an advance payment is required. The remaining balance is settled before delivery.
What are your delivery timelines?
Timelines vary depending on the scale and complexity of the work. We keep clients informed throughout the process and strive to deliver as agreed.
How are works packaged and shipped?
Every piece is carefully packaged according to its fragility and value. We ship to most locations across India.
What is your return or cancellation policy?
As each piece is custom-made and one-of-one, commissions are non-refundable once work has begun.
Do you handle installation?
Installation is the responsibility of the client. We are happy to provide guidance, but proper fitting and installation remain the client's responsibility.
How should I care for my piece?
We provide detailed care instructions with every work. Generally, use a soft dry cloth for cleaning, avoid harsh chemicals, and keep the piece away from prolonged direct sunlight.
Do you work with designers, architects, and galleries?
Absolutely. We welcome collaborations with interior designers, architects, galleries, and trade professionals on projects of any scale.
Where are you based? Can I visit?
We are proudly based in Kolkata. You are welcome to visit our studio and workshop at:
132, Motilal Nehru Road, 3rd Floor
Kolkata, West Bengal – 700029
